Horizontal Questions
Vertical Questions

Horizontal FAQ

Common Questions

Replacing valances is usually very easy. For outside mount blinds, you can usually mount the valance clips and valance without removing the blind.  For inside mount blinds, you usually have to remove the blind to replace the clips, then you can mount the valance.

Although a little more difficult, replacing blind slats is still fairly easy for the average person who can do household repairs. We recommend viewing our Instructions page before ordering to see if it’s something you want to do.

Possibly, but probably not exactly. Styles, color dye lots, and materials change and vary over time and by manufacturer. We recommend ordering FREE samples first to ensure you are satisfied with any variance. Please view our Color / Measurement / Materials Disclaimers page for more information.

We do not recommend faux wood as a substitute for wood. While the are the same size and will replace wood slats, they are NOT as ridged and might sag, as wood blinds are usually made with less ladder strings which support the blind slats.

Possibly, but only if you can find a dealer of that product so they can custom order them for you. We DO NOT do that. What we do is provide several common styles, colors, and material choices for slats and valances that can be used for repair / replacement. Keep in mind that the material is often sourced from the same manufacturers, so many brands might use the same slat / valance material.

Valance clips need to be replaced most of the time when replacing a valance, which is why we include the amount needed with every valance order. Other than the valance clips, there shouldn’t be any other parts needed.

The amount of valance clips included are based on width: 8″ – 40″ = 2 valance clips; 41″ – 80″ = 3 valance clips; 81″ – 93″ = 4 valance clips. Extra clips can be purchased if needed.

Yes! We can do a custom side return between 1/2″ and 4″. Please choose one of the available side return options, then, you can add a note on the Checkout Page stating the exact size you need. If you have any questions, please contact us.

Possibly. We recommend an assessment of the lift string, ladder string, bottom buttons, or anything else which may be worn, brittle, broken or in need of replacement. We do not carry those items due to the number of possibilities and variations of them. Please take stock of what you need before you order to ensure the job can be completed to your satisfaction.

You can determine that in a few different ways, let’s examine 2. First – in the economic sense, it can be considerably cheaper to replace a few slats than the whole blind.  Second, it can be much easier and quicker to repair a blind rather than replace a whole blind. For your best results, examine both options to see which makes sense to you!

If you follow our measuring instructions, any variance should be within 1/16″ – which will allow for good fit and function of the blind. Also, any slight variance in route hole placement will not be noticeable when the blind is re-assembled. If you require all of the slats to match, you will need to purchase all new slats at the same time, or buy a new blind as there is no way to guarantee a ‘perfect’ measurement match unless slats are manufactured at the same time.

An invoice / receipt is automatically generated and emailed upon ordering, there will also be a receipt from the payment, and a receipt when the product ships with tracking information. If you did not receive any of these, check your junk or spam folder in your email program. Chances are, they will be found there. If not, please contact us and we will resend them.

Production / Shipping Questions

Once the order is placed, you can expect to receive your order in approximately 5 – 10 business days, or 1 – 2 weeks. Tracking information will be sent via email after the order has been shipped. Please visit our Shipping Info page for more information.

Please visit our Shipping Info page for more information.

Returns / Warranty Questions

Yes, they do! Please visit our Warranty page.

Because these products are made according to the ordered specifications, they are not returnable for refund or alteration. However, we do offer a generous discount to re-order mis-ordered products. Please visit our Warranty page, which includes our Re-order / Replacement policy.

Measurement / Install Questions

Visit our Instructions Page for easy to follow instructions.

If you are measuring for an inside mount valance, you’ll just measure your existing valance, or the  inside of the window frame. Then round down to the nearest 1/8″. If you are measuring for an outside mount valance with side returns, you measure and use the measurement between the side returns. Or, you can measure the width of the blind and add 1/2″ for clearance. Visit our Instructions page for more detailed instruction.

Vertical FAQ

Order / Option Questions

vertical blind vane slat standard width size three and one half inches

A: All of our headrails are for standard 3 ½” vanes.

Yes, mounting brackets are included – choose either Outside Mount (wall mount), or Inside Mount (ceiling mount).

Gap-HR-to-Vane

They will hang down an extra 1 ½”, which is fairly standard.  Mounting brackets add an extra 1/8” to how far the vanes will hang, which is also fairly standard.  This size can vary slightly, so please allow for 1/8″ tolerance.

The differences are; with Inside Mount we send bracket clip that will mount up into a frame, or ceiling. With Outside Mount we the same bracket clips attached to an ‘L’ bracket, which allows for mounting on a wall.

No, we will build your headrail with the standard amount of vanes based on the width of the headrail. To see how many vanes that will be, go to any headrail product page and click on the Vane Carrier Charts tab to the right of the Description.

vertical blind vane slat mounting holes size shape and measurements

Our vane carriers (on the headrail) are standard and require a standard rectangle hole found on most vertical vane slats. The hole is approximately 1/4″ from top and is 5/16″ wide and 1/8″ high.  Slight variations within 1/16th of an inch, either way, are acceptable.

No, our headrails are the same on the front and back face, so they can be installed either way.

G71---G98-Diffs-SM

Both are high quality headrails from Graber. The main differences are, the Super-Vue has a bigger rail and components and is considered more commercial. The Ultra-Vue is slimmer, with a tighter carrier stem spacing for maximum view when vanes are drawn open.

Yes, we can do that!  It’s called a reverse, or opposite stack. It is fairly rare, so that’s why we don’t put it in the order process. Under the order options on each headrail order page, you will make the Control Side opposite from the Vane Stack Location.

Yes! Please include a note under ‘Order Notes’ during the checkout process.

If you have a standard Dust Cover Valance, we offer valance clips you can purchase for our headrails. We DO NOT guarantee that the valance clips that will work in attaching your valance. Please click here to read more information on valances. If you have any questions or need mounting advice, please send us pictures and your questions by visiting our Contact Page.

Possibly, but probably not exactly. Styles, color dye lots, and materials change and vary over time and by manufacturer. We recommend ordering FREE samples first to ensure you are satisfied with any variance. Please view our Color / Measurement / Materials Disclaimers page for more information.

Production / Shipping Questions

Once the order is placed, you can expect to receive your headrail in 8 – 21 business days. For more shipping information, click here.

Returns / Replacements / Warranty Questions

We have a straightforward return / replacement policy along with a generous policy for mis-ordered items. Please click here to view our policy.

Yes, they do! Please click here to view our warranty.

Operation / Install Questions

Always remember to tilt the slats open before you retract your vertical blind. Also, it’s important to keep the blind open when the door or window is open. If it’s left closed, the wind can catch it and break or mis-align slats.

Basic household tools are needed such as; a steel tape measure, a screwdriver set, a cordless drill and a drill / driver set, fasteners to attach the brackets, and wall anchors (if needed).

You can find all of our vertical blind instructions here.

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