General / Common Questions
Q: Is replacing slats and / or valances hard to do?
A: Replacing valances is usually very easy. For outside mount blinds, you can usually mount the valance clips and valance without removing the blind. For inside mount blinds, you usually have to remove the blind to replace the clips, then you can mount the valance.
Although a little more difficult, replacing blind slats is still fairly easy for the average person who can do household repairs. We recommend viewing our Instructions page before ordering to see if it’s something you want to do.
Q: Will your slats and valances match those on my blind?
A: Possibly, but probably not exactly. Styles, color dye lots, and materials change and vary over time and by manufacturer. We recommend ordering FREE samples first to ensure you are satisfied with any variance. Please view our Color / Measurement / Materials Disclaimers page for more information.
Q: Can Faux Wood Slats be substituted for Wood Slats?
A: We do not recommend faux wood as a substitute for wood. While the are the same size and will replace wood slats, they are NOT as ridged and might sag, as wood blinds are usually made with less ladder strings which support the blind slats.
Q: Can I get the exact same slats or valances my blind originally came with?
A: Possibly, but only if you can find a dealer of that product so they can custom order them for you. We DO NOT do that. What we do is provide several common styles, colors, and material choices for slats and valances that can be used for repair / replacement. Keep in mind that the material is often sourced from the same manufacturers, so many brands might use the same slat / valance material.
Q: Are there any other parts that would need to be replaced while replacing a valance?
A: Valance clips need to be replaced most of the time when replacing a valance, which is why we include the amount needed with every valance order. Other than the valance clips, there shouldn’t be any other parts needed.
Q: I see you offer side returns that are specific sizes – can I get a custom side return size?
A: Yes! We can do a custom side return between 1/2″ and 4″. Please choose one of the available side return options, then, you can add a note on the Checkout Page stating the exact size you need. If you have any questions, please contact us.
Q: Are there any other parts that would need to be replaced while replacing blind slats?
A: Possibly. We recommend an assessment of the lift string, ladder string, bottom buttons, or anything else which may be worn, brittle, broken or in need of replacement. We do not carry those items due to the number of possibilities and variations of them. Please take stock of what you need before you order to ensure the job can be completed to your satisfaction.
Q: How do I determine if it’s worth replacing slats or valances, or replacing the whole blind?
A: You can determine that in a few different ways, let’s examine 2. First – in the economic sense, it can be considerably cheaper to replace a few slats than the whole blind. Second, it can be much easier and quicker to repair a blind rather than replace a whole blind. For your best results, examine both options to see which makes sense to you!
Q: Will the route holes line up exactly with my existing slats?
A: If you follow our measuring instructions, any variance should be within 1/16″ – which will allow for good fit and function of the blind. Also, any slight variance in route hole placement will not be noticeable when the blind is re-assembled. If you require all of the slats to match, you will need to purchase all new slats at the same time, or buy a new blind as there is no way to guarantee a ‘perfect’ measurement match unless slats are manufactured at the same time.
A: I placed my order but did not receive a confirmation or receipt, how can I get one.
Q: A invoice / receipt is automatically generated and emailed upon ordering, there will also be a receipt from the payment, and a receipt when the product ships with tracking information. If you did not receive any of these, check your junk or spam folder in your email program. Chances are, they will be found there. If not, please contact us and we will resend them.
Production / Shipping Questions
Q: How long will it take to receive my order?
A: Once the order is placed, you can expect to receive your order in approximately 5 – 10 business days, or 1 – 2 weeks. Tracking information will be sent via email after the order has been shipped. Please visit our Shipping Info page for more information.
Q: What are your shipping charges?
A: Please visit our Shipping Info page for more information.
Return / Warranty Questions
Q: Do your products have a warranty?
A: Yes, they do! Please visit our Warranty page.
Q: Can I return slats and / or valances if they are mis-ordered?
A: Because these products are made according to the ordered specifications, they are not returnable for refund or alteration. However, we do offer a generous discount to re-order mis-ordered products. Please visit our Warranty page, which includes our Re-order / Replacement policy.
Measure / Install Questions
Q: How do I measure and install slats?
A: Visit our Instructions Page for easy to follow instructions.
Q: How do I measure and install valances?
A: If you are measuring for an inside mount valance, you’ll just measure your existing valance, or the inside of the window frame. Then round down to the nearest 1/8″. If you are measuring for an outside mount valance with side returns, you measure and use the measurement between the side returns. Or, you can measure the width of the blind and add 1/2″ for clearance. Visit our Instructions page for more detailed instruction.